Frequently Asked Questions

1.  Do I need to set up an account to place an order?
You can shop at without creating an account.
However, register with us and you'll be able to enjoy the following benefits:
  • Review orders and past orders
  • Preview our new collection
  • Save your address and card information so that you can shop even quicker next time.
2.  Is my personal information kept private?
Yes. Your personal information is kept private and confidential, and will not be shared with any third party.  For more information, please read our privacy policy for full details.
3.  I've forgotten my password, what should I do?
To reset your password, please follow the "FORGOTTEN PASSWORD" instructions on the SIGN-IN page.
4.  Is it safe to use my credit card online?
All payments are processed through a secure checkout system.  To ensure that you don't experience any delays to your order, please make sure all details are entered correctly.  If you would like to place an order via phone, please email us at and we will get back to you within the same working day.
5.  Does purplemaroon ship to multiple addresses?
We are only able to deliver to one address per order at this time.  If you would like to send orders to multiple addresses, we suggest that you place a separate order for each destination.
6.  Can I change or cancel my order once it has been placed?
We strive to send all orders out the same day they are received between 8:00 to 3:00 PST. We are unable to make any changes or cancel once the orders are shipped.
7.  How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number.
8.  How do I return or exchange an item(s)?
Making a return or exchange is easy. Simply mark the Return Form with the item(s) you are returning along with the reason(s) for the return, and send your item(s) back to us within 10 days upon receiving your order.
If you would like to exchange an item because the size or color is not correct, please specify the replacement size and color in the Return Form. All exchanges are based on stock availability. 
Returning Your Purchase
To be eligible for a return, your item must be unused, unworn, unwashed, and undamaged.
Item(s) must have all original tags attached and needs to be in the same condition when received.  Please send your item(s) back to: 1167 Cayuga Ave, San Francisco, California, USA 94112.
  • Simply send back your item(s) using our free return shipping label and drop your shipment off at your local carrier.
  • Complete and sign a copy of the Return Form that you received with your order and include it with your return.
  • Remove all outer box labels prior to attaching the return label and seal your package before returning the package.
9.  Will I be refunded the full value of my order?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be credited to the original payment method.
Please note that it can take up to 10 business days for a refund to appear on your account.